FAQ

TOURS & ACTIVITIES

  1. What are activities and how can I book activities? Activities are services used by travelers which include transfers, sightseeing tours, attractions, shows and museum tickets, city passes, one day trips, events and more in over 2500 destinations worldwide. The service is a guaranteed pre-booked service and we provide a voucher with all the booking details and contact information for the local activity provider. You should contact the local activity provider and issue this voucher to the local activity provider.
  2. Is there another way to book than online? While you can complete and secure online booking service conveniently at our website and platforms; we offer customer service on the phone or via e-mail to support your booking questions.
  3. Can I book this when I get there? We recommend that you pre book your travel service to avoid disappointment as many of the tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, you will need to contact a local travel service provider at that destination.
  4. I would like a quote for a travel product. You can receive a quote for any products online at any time that suits you. Simple make a search and follow the instructions such as, entering the dates you desire to travel, the number of people required, and you will receive a live quote for that product. If the quote is acceptable, please proceed online to book. All quotes given online are current and up to date.
  5. How do I book online? Booking our products is easy. Make a search by entering the destination and/or the activity name you are interested in. Once you select the product, you will be directed to the Product Details Page you will see details of the activity. The system will prompt you for some brief details (how many adults, how many kids, travel dates). Please fill these details and you will find the exact price quote based on your input. If this quote is OK, you can proceed to enter your traveler, and contact details, all on the one screen. Once you land on the payment page; please enter the credit card details You will see the "Booking Confirmation Page" with a link to the voucher for your product You will also receive an email with details. You simply take this voucher to present to the travel service provider prior to the commencement of your travel service. All of these details will be written on your voucher for your information. It is suggested, however, that you staple the Product Details page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.
  6. How far in advance can I book? Over 98% of travel products available at Tripedia.com have pricing until next year. If the date you want is outside this range, please check back later as product updates occur often. Some product is only updated once a year when new season prices are determined by each travel product provider. If you cannot find the information you require on the Product Detail pages, please contact the Customer Support Team via email at [email protected]
  7. Can you send me a brochure? Our product information are electronic and are only displayed on the web. You can find all the information you need about all travel products at Tripedia.com website. If there are other details you would like to know that are not specified anywhere on these pages, please contact us at [email protected]
  8. Can I book more than one tour at a destination? Are there discounts for booking more than one tour? You may book any number of tours available in any destination, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time in between tours, to allow for traveling between departure points. Each tour must be booked separately, as each individual tour requires a separate confirmation, voucher and credit card transaction. As each booking is made separately with different local travel provider, we cannot offer any discounts for multiple bookings.
  9. When do I receive confirmation of my booking? It has been 24 hours since I booked and I have not received confirmation. Most tours are confirmed at the time of booking, however others will be advised to you within 24 hours. The confirmation process depends upon the booking conditions which is explained in product details. If confirmation or otherwise is not received within 24 hours, please contact us for assistance. Confirmations sometimes take a little longer than 24 hours, especially over weekends and holidays. We will do everything possible to secure a confirmation. Please note that your credit card will not be charged until your booking is confirmed.
  10. What are the cancellation rules for these bookings? Each activities have different cancellation rules and terms. This information can be found under Cancellation Policy in many pages such as: At Booking Details Page the during making reservation At Booking Confirmation page. Please note that some of the activities are non-cancelable / nonrefundable. All others can be cancelled before the cancellation deadline without any penalty. This information is given before, during and after the booking process. Please make sure you read this information for each activity.
  11. What happens if I cancel or donot show up? Please select your travel service carefully before booking, as many travel services might carry heavy cancellation and amendment penalties. Please make sure you read the Cancellation Policy field during the booking. If you are unable to show up for the tour, please contact us and we will advise the travel service provider on your behalf. They may be able to claim reimbursement through your travel insurance depending upon circumstances. You should contact their travel insurance company for further details.
  12. Can I change/amend my booking? It may be possible to amend your booking, however this depends upon the type of amendment required and is at the discretion of the travel service provider. Contact us with your current Activities booking ID and specific details of your amendment, and we will be able to advise if the change/amendment is possible. Please select your tour carefully, as not all travel service providers will accept changes/amendments once you have received confirmation of your booking. As per the Terms and Conditions some sales attract change/amendment and cancellation penalties.
  13. I need to make a correction to the names, titles, ages in the booking and get a new voucher Unless the correction is of a different lead traveler in a booking, there is no need to reissue vouchers for other corrections. If you have misspelt a name, not entered a title correctly or mismatched the ages with the travelers, you can send our support team an email and we will make a note in the booking. Vouchers will not be reissued for these changes.
  14.  I need to change the passenger names in my booking, what do I do? Not all bookings can be changed. You will need to contact us at [email protected] via email with your booking details (including the Booking ID to see if your request can be fulfilled.
  15.  I would like to change the date of my tour/ticket, what do I do? Not all products are exchangeable after confirmation, and some products carry heavy cancellation penalties. This can be checked by re-reading the terms. Please contact Customer Support via email, including the details of your existing booking, plus the details of the new dates you wish to change to. Not all requests will be able to be fulfilled; however we will do everything we can to ensure you get the dates you wish.
  16.  I need to cancel my booking Not all travel products can be canceled at no cost. Please read through the Cancellation Policy located in the voucher, regarding cancellation fees. There may be extra information contained under the heading Important Information. Please read all information to find the points you need. If you decide to proceed with the cancellation request, please contact us with your current booking number and specific details of your request, and we will be able to advice of any cancellation charges. If there is no penalty and you are canceling before the cancellation deadline; you can simply Cancel the booking at My Bookings Page under ‘My Account’.
  17. I need a refund of my booking Not all travel products can be refunded at no cost. Prior to travel date, please read through the Cancellation Policy and Important Information regarding cancellation fees. If your request is after the travel date, please contact us with your Booking ID and specific details of your refund request.
  18. What hotels does this tour pick up from? Hotel pick up points are either listed on the Product Details page, advised at confirmation time or you'll be advised (on your printable travel voucher) to call the travel provider's local telephone number 24 hours prior to confirm your hotel pick up details. Relevant travel service provider details are located on the Activities voucher under Important Information. It is suggested that you attach the Product Details page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.
  19. I'm not staying in a hotel, what is the closest pick up point? Do you pick up from private residences? Most tour operators do not pick up from private residences. You will need to provide the nearest major hotel to where you are staying, and enter these details as the pick up in your booking request. Alternatively you can make your way to the main departure point listed on the Product Detail page under the heading Location.
  20. What time does my tour depart? Your tour departure information can be found on the activities voucher under the heading Important Information, or in the confirmation details. If there is no time listed, you will be required to call the travel service provider at least 24 hours prior to your departure date to reconfirm your tour meeting point and departure time. This contact information is also found on your voucher under the heading Important Information.
  21. Where is the meeting point for my tour/ ticket exchange point? The meeting point for the beginning of every travel service can be found on the Product Detail page, under the heading Location. Extra information may also be contained under the heading Additional Info on this same page. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed under the heading Important Information on the activities voucher.
  22. Does this tour pick up from the airport? Most day tours and sightseeing tours do not offer airport pick ups. Most city airports are located well away from the city centre and tour operators cannot offer a pick up service from these areas. If a tour does offer airport pick ups, this information will be listed on the Product Detail page under the heading Additional Info or Airport Transfers. If there is no information listed, the tour does not pick up from the airport. You will need to nominate a pick up hotel you can get to, or alternatively, you will need to make your way to the main departure point listed on the Product Detail page under the heading Location.
  23. Can I get dropped off after my tour to my hotel or in the city? This depends on the travel service provider and will need to be asked directly to them on the day of the tour. Most travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.
  24. What days does this tour operate? Are there different times of departure for this tour? The days of operation of every travel service can be found on each Product Detail page under the heading Dates for tours, or Schedule for Theatre tickets and shows. The times of departure or operation are also found on these Product Detail pages under Location for tours, or Schedule for Theatre tickets and shows. Please note that departure times are subject to change and reconfirmation for any booked travel is required prior to departure.
  25. Does this operate on Christmas and Public Holidays? This information can be found on the Product Details pages under the heading Dates for tours, or Schedules for theatre and show tickets. Please note that Public Holidays vary throughout many destinations where we offer travel services. Some travel service providers may decide at short notice not to operate on certain Public Holidays. This will be advised at booking if applicable.
  26. I don't know what date I'm traveling yet, can I book a product and leave it open dated? The majority of travel services provided must have a pre booked date designated in order for the travel supplier to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and certain trolley tours.
  27. What languages are available for this tour? The majority of the tours and services provided are available in English only. If another language is available, the language options will be mentioned in the Product Details page.
  28. I will not arrive in time to confirm 24 hours in advance, what do I do? Reconfirming 24 hours in advance is mandatory with some travel product, and recommended for others. Please refer to the instructions on the activities voucher for details. If you will not be arriving at your destination in time to reconfirm within 24 hours, please reconfirm with the tour operator prior to this time as departure times and locations may vary slightly. It is highly recommended you receive this up to date confirmation directly from the tour operator prior to departure. All relevant details and contact numbers can be found on your voucher under the heading Important Information.
  29. Are there any discounts for Industry Providers, Travel Agencies, Military Personnel, AAA or other groups? Unfortunately, we cannot offer any discounts for such groups, other industry providers, Military Personnel, AAA, NRMA etc. Tripedia.com has travel agency program for travel partners and the registration can be completed at our Travel Agency Portal.
  30. Where are my tickets? Can they be sent to me? Your travel voucher acts as your ticket. It is essential that you print your voucher and include it with all of your travel documentation. This voucher is unique to your booking and is your proof of purchase. Simply present your travel voucher upon commencement of service, together with valid photo ID for purchase verification.
  31. What do I do with the voucher? Where do I exchange my voucher? When you have completed your booking, it is essential that you print your travel voucher and include it with all of your other documentation. This voucher is unique to your booking and is your proof of purchase. It must be presented together with valid photo ID upon commencement of your selected tour, or used to redeem your ticket. There may be separate instructions on your voucher under the Important Information field, please read these in advance of your travel service. It is suggested that you attach the Product Details page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination. Simply present this at the stated destination on the voucher, with valid photo ID for verification. This information can be found under the heading Important Information or in the Confirmation Details on the activities voucher.
  32. I need directions to the departure / ticket exchange point. The meeting point for the beginning of every travel service can be found on the Product Detail page, under the heading Location. Extra information may also be contained under the heading Additional Info on this same page. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed under the heading Important Information on the activities voucher.
  33. I cannot access my voucher link. If you cannot access your voucher from the link provided, firstly copy and paste the link into a fresh browser page and try again, or forward the email with your voucher link to another email address and try to print it through another browser. If this still does not work, please contact us with your booking details and we will send you a new voucher link. If you are unsure how to copy and paste a website link, visit ‘My Account’ and click on the Voucher link next to the booking listed under My Bookings page
  34. I don't have a printer to print the voucher, what do I do? You can forward the email containing your voucher link to another email address, where that computer has access to a printer (e.g. work email address). If you do not have this alternative available to you, please contact us and we will advise options for receiving a printout of your voucher e.g. fax or mail. Some service suppliers accept electronic voucher however some requires printed voucher. It is essential that you travel with a printout of your voucher, which is unique to your booking and is your proof of purchase. The voucher must be presented together with valid photo ID upon commencement of your selected tour, and you may not be permitted to join the tour without the voucher.
  35. Do I require any sort of photo identification? Some of the passengers (or children) do not have photo ID. Yes, the travel provider who is providing the service requires valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveler in the booking. This is required to protect your purchase. Not all passengers require photo ID upon departure. The main passenger (lead traveler) in the booking will definitely require a passport, or other valid photo ID, as identification in order to redeem their activities voucher. Children do not require photo ID.
  36. Our names on the booking are different from those on our Photo ID's This will not be a problem as long as you have some sort of valid secondary ID that is the same as the name you have booked your travel service under. If this is not the case, please contact us to change your details.
  37. What happens if it rains, or if the travel service provider cancels on the day or the tour is not running due to unforeseen circumstances? Unless the weather directly affects the travel service you have booked, all travel services will operate as scheduled. In the case where a travel service provider cancels a tour on the day, please notify us via email, including your tour details and Booking ID, and we will process monies due back to you accordingly.
  38. What do I do if I am delayed for my tour? Refer to the contact details listed on your voucher and contact the tour operator for instructions. If it is after hours, contact us. There is no guarantee that you will be able to join your tour on a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. As per the Terms and Conditions on the tour description page of your travel service (where applicable) and the Terms and Conditions located at the bottom of most pages, many travel services carry heavy cancellation penalties.
  39. Is there a contact number at the destination for me to call? Yes. Once you have a confirmed booking, all the details of your travel service provider are located on the activities voucher under the Important Information section. You can call them directly for extra information on your tour close to the departure date.
  40. I'd like a customized tour for individuals and/or group We offer a wide range of individual tours, events and attractions, however cannot arrange customized tours. If you require something a little different to what's available online in our product range, please contact us.
  41. Do you cater for groups more than 9 people in one party and/or have a group discount program? We accept a maximum of 9 passengers per booking at one time as the travel services we offer are specialized for independent travelers and small groups. We cannot guarantee that travelers in a large group will be seated together. We are unable to offer any special group discounts. For bookings of 9 people or more, please make the appropriate number of bookings and include a note in the Special Requirements box to notify us. Alternatively please contact us at [email protected]

PAYMENT QUESTIONS

  1. How does the credit card charge appear at bank records? Once you submit your booking and the product becomes Finalized, your credit card is automatically charged. Your bank statement will show TRIPEDIA INC. as the merchant.
  2. Is my credit card safe? Your credit card number and personal information are encrypted for transmission using Secure Sockets Layer (SSL). We do not store your credit card information and comply with the highest standard of PCI (payment card industry) compliance.
  3. I keep getting a credit card error while trying to book, what do I do? The Tripedia.com booking process is completely automated and all credit card transactions are secure. Please check the error. Some of the reasons might be as follows: Your card might be expired. Any typo mistake while typing credit card number, CVC code or card holder name. Address entered does not match the billing address stored on record by the issuing credit card company. Information may be missing such as zip code, state, telephone number, etc. Insufficient funds to cover the transaction being booked. Please check the entered details on the booking form and try again. If still unsuccessful, please try another credit card and/or contact us at [email protected]
  4. I don't have or own a credit card, how do I book? While credit card and debit cards are the fastest way of payment to guarantee your booking; we can offer other payment options based on your country of residence and/or if departure date allows enough time for such payment process. Please contact our sales team at [email protected] for more details.

ABOUT TRIPEDIA.COM

  1. Who is Tripedia.com? Tripedia.com is an innovative and comprehensive next generation tour and activity platform that bounds travelers and suppliers through its unique market place. Our aim is to become a leading tour and activity specialist including transfers services, daily tours, activities, multi-day trips, tickets, entertainments and more... Our direct contract with service suppliers enables us to offer competitive rates and availability for over 50K products services at more than 2500 destinations worldwide.
  2. How is our business model? Tripedia.com is an online activities and things-to-do booking platform and builds its unique market place with variety of travel products via contracts with suppliers of activities, tours, transfers, day trips, tickets and more.

ABOUT TRIPEDIA.COM MEMBERSHIP

  1. How can I register with Tripedia.com? Simply click this link to register Tripedia.com. You can either sign up with your email or via Facebook connect.
  2. What are the benefits of becoming member? Manage your bookings easily at ‘My Bookings’ section. Special deals on thousands of ground services; including activities, tours, transfers, tickets, day trips and more... Extensive product range in 2500 destinations worldwide. Take advantage of offers, deals, special events Totally free and easy to use website Customized settings and products
  3. I forgot my password for the Agency Platform? You can click on Forgot Password and write your email address and our system will send you a password reset link.